F&I Suite. Built inside a working dealership
The back office got a whiteboard. We built it a board that tells the truth.
Delivery Book runs a Toyota store's delivery operation in Ontario today, with about 30 daily users across sales, F&I, prep, parts and management. Built by a working F&I operator with 20+ years of dealership operations across four regions.
Book the fifteen minutes| Time | Stock | Vehicle | Sales | F&I | Prep | Parts | Status |
|---|---|---|---|---|---|---|---|
| 9:12 | ST-4721 | SUV | READY | ||||
| 9:40 | ST-4694 | Sedan | SLIPPING | ||||
| 10:05 | ST-4708 | Pickup | READY | ||||
| 10:30 | ST-4717 | Hatchback | LATE | ||||
| 11:15 | ST-4733 | SUV | SLIPPING | ||||
| 11:45 | ST-4726 | Minivan | READY |
Representative board. Synthetic data.
The problem
Delivery day is where a store's operational truth becomes public. In most stores, delivery status lives in texts, whiteboards and hallway conversations. The person answering the customer's call is guessing. The person who could fix the delay finds out last. And the customer who waited three hours writes the review every future buyer reads. None of that is an effort problem. It's a coordination problem, and coordination is exactly what software is for.
Delivery Book
One live board. Every department in its own lane.
The board tells the truth in colour.
Green means genuinely ready, every prep step done, not "someone said it's fine." Amber means slipping. Red means the customer is already feeling it.
Every role sees exactly its own truth.
Reps see only their deliveries. Prep sees prep. Managers see everything. Nobody phones around for status, and nobody scrolls through everyone else's noise.
Notifications go to the right person at the right moment.
The rep hears when their car is ready. The detailer hears when a delivery is created. The manager hears about delays. Nobody hears about everything.
The sales-to-F&I handoff has a clock.
A customer sent to finance can't silently fall into a black hole: if a manager doesn't take them in ten minutes, the system moves them to the next one and tells the rep exactly where their customer stands. And discovery travels with the handoff, so F&I opens the conversation already knowing the customer.
Built inside a store, not for one
Delivery Book wasn't designed in a software office and sold to dealerships. It was built at a live F&I desk, tested by a real sales floor, and broken by real users on day one. Every bug made it better.
The builder: Sofiane Merrad. C-suite dealership roles in North Africa and the Middle East, dealer operations in Europe, and today a working F&I desk in Ottawa. Same gap in every market: the front of the store got all the software, the back office got the whiteboard.
Trust strip
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Data residency
All data resides in Canada (AWS Canada Central) on a dedicated, isolated database instance
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Access control
Access control enforced in the database itself: row-level security, role-based views, append-only audit trail
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Data minimization
No documents stored, no payment data, no customer contact information
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Testing
More than four hundred automated tests run before every release
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Documentation
A full Security and Privacy Overview is available to your IT team on request
What comes next
Delivery Book is module one. FSM Suite is the layer above it: decision support for the F&I office itself. Lender structures checked against every program at once, menu preparation, compliant customer communication. The machine prepares; the human presents.
The offer
Founding stores, Ontario first. I'm taking a small number of early stores at founding pricing, in exchange for honest feedback. If your delivery day still lives on a whiteboard, the fifteen-minute version of the live board is the fastest way to know if this is for you.
Book the fifteen minutes